1. General Refund Principles
All refunds and remedies are subject to applicable law and any mandatory consumer protections that cannot legally be excluded or limited.
Unless this Policy or applicable law provides otherwise, Picentri does not guarantee a refund simply because a user changes their mind, does not use a purchased feature, or is dissatisfied with the performance or results of a service.
Where a refund is approved, Picentri or its payment provider will generally return the applicable amount through the original payment method or another appropriate payment mechanism.
2. Points
Picentri Points are platform credits that can only be used within Picentri.
Purchased Points are generally non-refundable, non-transferable, have no cash or monetary value, and cannot be exchanged or redeemed for money.
A refund for purchased Points may be considered in the following circumstances:
- a billing or technical error resulted in an incorrect charge or Point allocation;
- a refund is required by applicable law; or
- Picentri determines that an exceptional circumstance warrants a refund.
Points obtained through fraud, manipulation, unauthorized payments, chargebacks, exploits, or other prohibited activity may be removed without compensation.
If an account is deleted or terminated, remaining Points are generally forfeited and are not refundable, subject to applicable law.
3. Advertising Purchases
3.1 Basic Ads
Basic Ads may be purchased with Points or money.
Once a Basic Ad has started running, it is generally non-cancellable by the advertiser.
Exceptional refund requests may be considered on a case-by-case basis.
3.2 Premium Ads
Premium Ads are currently money-only.
If Picentri removes or stops an otherwise-approved advertisement because of a later-discovered violation, legal requirement, security issue, technical issue, or other Picentri-side reason, Picentri will refund or restore the unused portion of the Points or payment for the advertisement.
However, if the advertiser violated Picentri's advertising rules or applicable law, no refund is owed for that advertisement.
Where a Picentri-side technical failure prevents delivery, any remedy for non-delivery is limited to the undelivered portion.
3.3 Advertising Performance
Refunds are not provided merely because an advertisement receives fewer views, impressions, clicks, votes, conversions, customers, sales, or other results than expected.
Advertising and promotional services do not guarantee particular business outcomes.
4. Premium Product Placements
Premium Product Placements are currently money-only unless Picentri expressly states otherwise for a particular offering.
A qualifying purchased Premium Placement guarantees the defined placement and purchased duration while the product remains eligible, subject to the exceptions stated in the Terms.
The placement guarantee does not guarantee views, impressions, clicks, votes, conversions, customers, revenue, sales, or other business results.
If Picentri removes a Premium Placement because the product violates Picentri's Terms or policies, the advertiser is eligible for a partial refund based on the unused portion of the placement period, subject to applicable law and the applicable policy.
A Premium Placement is generally not otherwise cancellable after it has started unless Picentri's applicable policy or applicable law provides otherwise.
5. Subscription Cancellations
Picentri may offer monthly and yearly subscription plans.
Subscriptions automatically renew unless cancelled before the next billing period.
Users may cancel their subscription at any time. Cancellation stops future renewals, but subscription benefits normally remain active until the end of the current paid billing period.
Cancelling a subscription does not automatically create a refund for the unused portion of the current billing period.
Subscription refunds are handled case-by-case, subject to applicable law and the circumstances of the request.
6. Failed Subscription Payments
If a subscription renewal payment fails, Picentri may use the payment provider's supported retry mechanisms and provide a grace period.
If payment remains unsuccessful after the applicable grace period, subscription features may be suspended and the subscription may ultimately be cancelled.
7. Account Deletion and Paid Services
Deleting a Picentri account stops future subscription renewals.
Already-paid subscription benefits may continue until the end of the paid period where technically and legally appropriate.
Deleting an account does not automatically create a refund for Points, subscriptions, advertising, placements, or other services already purchased.
Remaining Points are generally forfeited when an account is deleted or terminated.
8. Advertiser-Caused Cancellation or Violation
Where an advertising campaign, Premium Ad, or Premium Placement is cancelled, removed, or stopped because the advertiser violated Picentri's Terms, advertising rules, applicable law, or other applicable requirements, the advertiser may lose eligibility for a refund or other remedy as provided by this Policy.
Picentri may also take other enforcement action, including removing the advertisement or placement, restricting features, suspending the account, or terminating the account.
9. How to Request a Refund
Refund or cancellation requests can be submitted to:
Please include enough information for Picentri to identify the relevant account and transaction, such as the account email, purchase or transaction information, and the reason for the request.
Picentri may request reasonable information needed to verify the request and prevent unauthorized refunds.
10. Processing of Approved Refunds
Approved refunds are generally processed through the payment method or mechanism used for the original transaction, or another appropriate method determined by Picentri or its payment provider.
The time required for funds to appear in the user's account may depend on the payment provider, financial institution, payment method, and other factors outside Picentri's control.
11. Chargebacks and Payment Disputes
Users should contact Picentri at picentri.support@gmail.com regarding legitimate billing issues before initiating a chargeback where reasonably possible.
Fraudulent payment activity, abusive chargebacks, or payment manipulation may result in restriction, suspension, or termination of the associated Picentri account.
Nothing in this section limits any rights or remedies that cannot legally be excluded.
12. Changes to This Policy
Picentri may update this Refund and Cancellation Policy when its services, pricing, payment systems, refund practices, or legal obligations change.
Material changes will receive appropriate notice where required by applicable law.
The updated Policy will become effective on the date stated at the top of the revised Policy.
13. Contact
For refund, billing, cancellation, or payment-related questions:
Srajan Vishwakarma
Email: picentri.support@gmail.com
This Policy is intended to operate together with the Picentri Terms of Service and applicable law.